Patient Navigation – Consumerism Market Report

Improving the healthcare consumer experience has never been more important for healthcare organizations. From small primary care offices to large systems, healthcare leaders across the continuum are striving to create more personalized, patient-centered experiences.

In March 2019, we surveyed 100 healthcare executives to assess how they are attempting to improve the healthcare experience and determine which approaches are most effective. In the following report we discuss the results.

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