What 101 Healthcare C-Suites Really Think About Patient Experience and Virtual Care ROI
Our annual survey of more than 100 hospital and health system C-suite leaders reveals a defining shift: for the first time, executives rank patient experience as their top strategic initiative for the next two years. They’re doubling down on virtual care and digital health to improve key patient experience metrics like access, safety, and satisfaction—but most are still struggling to realize meaningful ROI from their investments.
This report, which contains the full survey findings, explores how C-suites are evolving their patient experience strategies, where they’re seeing progress, and what’s next as they prepare to maximize the promise and return of virtual care investments.
Read the report to learn:
- Why patient experience has become healthcare leaders’ top strategic focus
- How C-suites are integrating virtual care and digital health to advance it
- Where ROI from virtual care remains elusive—and where new opportunities (like ED triage) are emerging
- The evolving role of AI in enhancing clinical and administrative experiences
- And more
Key Findings
49%
of C-suite executives rank patient experience as their organization’s top strategic initiative for 2025–2027—a sharp rise from just 14% in 2020.
72%
say integrating virtual care services is critical to their care delivery model.
50%
say telehealth and 47% say remote patient monitoring are among their C-suites’ top five digital health priorities for the next two years.
81%
believe AI will have a meaningful impact on expanding remote monitoring and improving the overall patient experience.
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A Note About this Sage Growth Partners C-Suite Report Series
This is the second report in a three-part series examining our survey findings. The first installment focused on C-suite perspectives on AI, and the third will explore value-based care.
