{"id":14908,"date":"2017-02-22T13:33:44","date_gmt":"2017-02-22T18:33:44","guid":{"rendered":"https:\/\/sage-growth.com\/?p=14908"},"modified":"2023-09-22T13:40:27","modified_gmt":"2023-09-22T17:40:27","slug":"the-evolution-of-the-front-desk","status":"publish","type":"post","link":"https:\/\/sage-growth.com\/critical-thinking\/market-report\/the-evolution-of-the-front-desk\/","title":{"rendered":"The Evolution of the Front Desk"},"content":{"rendered":"

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In this report, you’ll learn about,<\/strong><\/strong><\/p>\n

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  1. Changing Demands:<\/strong> Front desk staff are now expected to handle more complex tasks related to insurance verification and patient engagement due to shifts in healthcare reimbursement models and insurance plans.\n<\/li>\n
  2. Importance of Customer Service:<\/strong> Exceptional customer service skills are crucial for front desk staff as they play a pivotal role in shaping the patient experience.\n<\/li>\n
  3. Multi-Tasking Skills:<\/strong> Front desk personnel need to efficiently manage various responsibilities simultaneously, including answering phones, verifying insurance, and guiding patients.\n<\/li>\n
  4. Knowledge of Insurance:<\/strong> Front desk staff must possess a strong understanding of insurance eligibility and benefits to ensure accurate billing and payment for services.\n<\/li>\n
  5. Challenges of Unskilled Staff:<\/strong> Hiring inexperienced front desk staff can lead to frustrated patients, increased claims denials, and high staff turnover, negatively impacting the practice’s financial health and reputation.<\/li>\n<\/ol>\n

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