The Evolution of the Front Desk

by | Feb 22, 2017

In this report, you’ll learn about,

  1. Changing Demands: Front desk staff are now expected to handle more complex tasks related to insurance verification and patient engagement due to shifts in healthcare reimbursement models and insurance plans.
  2. Importance of Customer Service: Exceptional customer service skills are crucial for front desk staff as they play a pivotal role in shaping the patient experience.
  3. Multi-Tasking Skills: Front desk personnel need to efficiently manage various responsibilities simultaneously, including answering phones, verifying insurance, and guiding patients.
  4. Knowledge of Insurance: Front desk staff must possess a strong understanding of insurance eligibility and benefits to ensure accurate billing and payment for services.
  5. Challenges of Unskilled Staff: Hiring inexperienced front desk staff can lead to frustrated patients, increased claims denials, and high staff turnover, negatively impacting the practice’s financial health and reputation.

Download the Report


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